Jim Penman thinks that franchising will continue to be strong despite all the turmoil with the Retail Food Group. He also believes that the government is not doing nearly enough, the legalistics, having lawyers check out contracts, getting financial advisers to discourage – it’s all rubbish in Jim’s opinion. What the government should do is set up a system that, every year some registered body rings or contacts or surveys every franchisee in every system. It should be done anonymously, confidentially and then they should publish it. If this was online then everyone can go there and see it. Just putting this one system in place will benefit everybody – it will benefit the industry as a whole. Jim believes that people like the Retail Food Group are really damaging the industry, they do not treat their people well. One thing that annoys Jim about the industry is when companies make people buy product from themselves or a supplier, at a massive mark-up. We just don’t do that at Jim’s.